GLOSSARY
AI & Automation
Glossary
Plain-language definitions for the AI and automation terms that matter to your business. No jargon, just clarity.
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AI Fundamentals
AI Agent
An autonomous AI system that can perceive its environment, make decisions, and take actions to achieve specific goals.
AI Automation
Using artificial intelligence to perform repetitive business tasks without human intervention.
Conversational AI
AI technology that enables natural, human-like dialogue between machines and people across text and voice channels.
Natural Language Processing (NLP)
The branch of AI that enables computers to understand, interpret, and respond to human language.
Automation & Integration
AI Integration
The process of connecting AI tools with existing business software systems so they can work together seamlessly.
Business Process Automation
Using technology to automate complex, multi-step business processes that span across departments and systems.
CRM Automation
Using AI and automation tools to streamline data entry, follow-ups, and workflows within a Customer Relationship Management system.
White Label AI
AI products or services that can be rebranded and resold by another company under their own brand name.
Workflow Automation
Using software to automatically execute business processes by connecting triggers, actions, and conditions across multiple tools.
Sales & Marketing
AI Appointment Setting
Using AI to automatically schedule meetings and appointments by coordinating with prospects and checking calendar availability.
AI Cold Calling
Using AI voice agents to make unsolicited sales calls to potential customers from prospect lists.
AI Lead Qualification
Using AI to automatically assess and score incoming leads based on their likelihood to become paying customers.
AI SDR (Sales Development Rep)
An AI system that performs the role of a sales development representative, prospecting, qualifying leads, and booking meetings.
Tools & Platforms
Make.com
A visual automation platform (formerly Integromat) that connects apps and automates workflows with a drag-and-drop interface.
n8n
An open-source workflow automation platform that connects apps and services to automate business processes.
Retell AI
A platform for building conversational voice AI agents with human-like speech and low-latency responses.
Vapi
A developer platform for building, testing, and deploying AI-powered voice agents that can make and receive phone calls.
Voice & Communication
AI Chatbot
A software application that uses AI to simulate human conversation through text-based messaging.
AI Inbound Call Handling
Using AI voice agents to answer and manage incoming phone calls, replacing or supplementing human receptionists.
AI Outbound Calling
Using AI voice agents to make outgoing phone calls for sales follow-up, appointment confirmations, and lead nurturing.
AI Receptionist
An AI-powered virtual receptionist that answers calls, greets visitors, schedules appointments, and handles routine inquiries.
IVR (Interactive Voice Response)
A phone system technology that allows callers to interact with a menu using voice commands or keypad inputs.
Speech-to-Text (STT)
Technology that converts spoken language into written text, enabling AI systems to understand voice input.
Text-to-Speech (TTS)
Technology that converts written text into natural-sounding spoken audio using AI voice synthesis.
Voice AI
AI technology that can understand spoken language and respond with natural-sounding speech in real time.
All Terms A-Z
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