Revolutionizing Customer Feedback with AI-Driven Actionable Insights
Summary
Novasoft AI built an AI engine for Saylo to translate user feedback into actionable growth strategies, empowering Saylo's clients to proactively improve business outcomes.
The Challenge
Managing high feedback volume.
Transitioning from reactive to proactive responses.
Converting insights into effective team actions.
Quantifying feedback ROI.
Our Solution
Novasoft AI integrated a powerful AI engine into Saylo, providing:
Proactive Feedback Triggers:
AI identifies optimal feedback moments via behavioral analysis, sending personalized prompts.
Real-Time Feedback Analysis: AI instantly categorizes incoming feedback by sentiment, theme, and priority, flagging critical issues.
Predictive Action Recommendations:
The AI correlates feedback with business metrics (e.g., churn risk, NPS) to generate tailored, actionable tasks for product, sales, and support teams, integrated with their CRMs and project management tools.
Continuous Learning:
AI models self-optimize from action outcomes, ensuring increasing effectiveness.
Results
Novasoft AI’s solution made Saylo an intelligent, action-oriented platform. Key client outcomes:
Automated identification and prioritization of critical feedback for rapid strategic action.
Higher quality, more relevant feedback via intelligent triggers.
Measurable growth in customer retention, faster product iteration, and increased upsell conversions.
"We were looking to build this internally, but NovasoftAI's speed and pricing made a lot more sense."
- Mohammed Andre, Founder of Saylo.